FAQ

Find answers to our frequently asked questions below.

SHIPPING


When can I expect to receive my Sahoja package — are there currently processing or shipping delays?
We are working closely with our external partners and carriers to ensure your products can reach you as quickly as possible. See below for the most up-to-date information:

Estimated Shipping Time:
United States: Standard: 5-7 business days
United States (Express): 2-3 business days

When will my order ship?
Here’s how it works: you order, we process, then we ship.

Ordering takes a few seconds. Processing takes 2 to 4 business days (and orders placed after 1pm ET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

RETURNS & EXCHANGES


How do I place a return or exchange?
We're sorry you didn't love your products. Please reach out to team@sahoja.co with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.

What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at team@sahoja.co and we’ll be sure to get you the product(s) you ordered!

BILLING


When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.

What forms of payment do you accept?
We accept Paypal, Shop Pay, Visa, Mastercard, American Express, Discover, and debit cards. Unfortunately, we cannot accept checks or money orders.

What can I do if my payment is declined?
Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.